Business Owner and IT Consultant
Welcome, my name is Kris Hayward, owner of KHITSMC. As a freelancer I assist companies with all kinds of topics in the field of IT service management where I fulfill different roles such as Project Manager, IT Consultant or Process Analyst.
In my approach I am continuously looking for the best solution to manage IT services, to meet the customers requirements and changing circumstances. Collaboration between functions is an elementary part of this, as is a standardized working method.
To achieve this, I use my experience and knowledge with frameworks and standards such as; ITIL, COBIT, USM, ISO 9001, 20000, 27001 and 31000. These are internationally recognized, and as companies often collaborate with external partners, they are also the best solution for aligning services.
Projects: CMDB/CMS, Service Request tooling, IT Finance reporting, Data storage scripts and reporting, SAP data archiving, SAP Company Code, Large File Transfer, ESEF XBRL/XHTML tool.
Processes: IT Assessment, Configuration Management, Incident Management, Problem Management, Event Management, COBIT 4.1 & 5 Assessment.
Other: ISO 27001, IT Sustainability Assessment (IT Finance, ISO 27001, COBIT), New business proposals, IT strategy, PowerBI dashboards, SPO lists, Sales pipeline.
Standards: ITIL, COBIT, USM, PRINCE2, ISO 27001 Information Security Management System, ISO 9001 Quality Management System, ISO 20000 IT Service Management System.