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Kris Hayward, 26/06/1977
ITILV3 Service Transition
ISO IEC 27001 Foundation
I'm a certified IT service manager and possess over 14 years of experience in the field IT Service and Project Management.
I have been working in IT since 1998, when I started working for KPN as a database tester/administrator. Since then I have worked for various companies, in different industries such as; finance, banking, government, FMGG, professional services, and aviation.
My professional history includes positions such as process analyst and technical writer at KPMG, and quality assurance analyst, IT process and project manager at EDS/HP.
I have experience with: frameworks like ITIL and COBIT; implementing and managing ICT processes; creating policies, procedures, instructions, and IT maturity and sustainability models; conducting IT maturity assessments and IT financial benchmarks; providing process and tool training; .
I have also managed various projects like; designing, building and implementing a CMS including CMDB; creating scripts for measuring and reporting the allocated storage. and describing the IT financial management process and creating standard invoice reports.
Additionally I have experience with; creating IT service catalogs, service level agreements and offering, workshop material, business and IT profiles; technical writing; providing process and tool training...
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