Resume

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Introduction

Name: Kris Hayward

Birthdate: 26-06-1977

Certification:

  • ITILV3 Foundation 

  • ITILV3 Service Transition

  • ISO IEC 27001 Foundation

  • PRINCE2 Foundation

Languages

  • Dutch

  • English

Profile
  • Skills: IT Service Management, Project Management, Problem solver, Creative, Service-focused, Helicopter view.
  • Functions: IT process analyst, manager, and coordinator; technical writer; project manager.
  • Process: implementing IT processes (ITIL), creating work flows (BPMN), conducting IT sustainability assessments (maturity, finance, security).
  • IT Service: creating IT catalogs, RfP, SLA, SoW, service offerings
  • Documentation: creating IT operating models, organization models, skills matrix, service and tool instructions.
  • Standards: ITIL, COBIT, ISO 27001, ISO 20000 ITSM, ISO 9001 QMS, Prince2
  • Tooling: Remedy, Digital Workflow, CA Service Desk, HP OpenView, SNOW, MS Vision, ARIS, iServer, MS Office, PowerBi, Teams, SharePoint.

Kris is an IT process analyst with over 14 years of experience in IT service management and project management.

Kris has been working in ICT since 1998 and has since worked for various companies such as; KPMG, KLM, HP / EDS and ABN Amro. His professional history includes positions such as; IT process analyst, technical writer, quality assurance analyst, IT process manager and IT project manager.

Kris specializes in implementing, managing and improving IT processes (ITIL) and services; drafting policies, procedures and instructions; drafting assessment models (COBIT) and performing IT sustainability assessments (IT maturity, finance and security).

Kris also has experience with; managing IT projects, setting up application support, creating IT service catalogs, SLA, SoW, workshop materials, and business / IT profiles.